Refund and withdrawal policy

This is an English translation of our Polish refund policy. In case of any discrepancy, the Polish version prevails. Mandatory consumer rights under the law of your country of residence are not affected.

Seller and contact

MYMOBI Roman Barzyczak, ul. Jana Dekerta 2B lok. 3, 30-703 Kraków, Poland. NIP (tax number): 5521676665, REGON: 360911062.

Withdrawal statements and complaints can be sent to contact@analizakolorystyczna.app or by post to the address above. Further provider details are in the legal notice.

Right of withdrawal

As a consumer you may withdraw from a contract concluded online within 14 days of its conclusion, without giving a reason, subject to the exceptions described below. Sending the statement before the deadline is enough to meet it. No special form is required.

In the statement, say which contract you are withdrawing from and give details that let us find the order, such as the email address used at purchase and the purchase date or the order number. Example: “I withdraw from the contract for the purchase of [name of the service or product] concluded on [date]. Email address used at purchase: [address]. Please refund the payment.” Also give your first and last name and a contact address. We confirm receipt of a statement sent by email on a durable medium, for example by email.

Color analysis service

Neither starting the analysis nor handing it over for processing causes the loss of the right of withdrawal by itself. The right may expire after the service has been performed in full, if you had expressly agreed beforehand that we perform the service before the withdrawal period ends and acknowledged that you lose the right of withdrawal once the service has been performed in full.

If you expressly asked for the service to start before the 14 days have passed and then withdraw before it is performed in full, you may owe an amount proportional to what was performed until the withdrawal, but only when the statutory conditions are met, including our information duties.

Digital content, such as a PDF or an ebook

For paid digital content not supplied on a tangible medium, the exception from the right of withdrawal applies only when the conditions of Article 38(1)(13) of the Polish Consumer Rights Act are met: performance began with your express and prior consent, you were informed beforehand that you lose the right of withdrawal once performance is complete and acknowledged this, and you received a confirmation of the contract on a durable medium. The purchase or the delivery of the file alone does not replace these conditions.

Complaints

You can complain, among other things, about a report that was not delivered, a faulty or non-working file, an analysis or product that does not conform to the contract, and payment problems. Complaints are received and handled by MYMOBI Roman Barzyczak at the addresses given at the top of this page.

Describe the problem, give details that let us find the order, the outcome you expect, and an address for the reply. Attachments are voluntary; we require neither a form nor a receipt. If we need more information we will contact you; this does not extend the reply deadline.

We reply by email or on paper within 14 calendar days of receiving the complaint. The reply states our position with reasons and, if the complaint is accepted, how and when it will be resolved. If we do not reply to a consumer’s complaint within that period, the complaint is deemed accepted.

A consumer may ask for digital content or a digital service to be brought into conformity with the contract and, in the cases provided for by law, for a price reduction or withdrawal from the contract. Complaints are free of charge. Starting or completing the analysis, and the loss of the right to withdraw without giving a reason, do not exclude the right to complain. The full complaints procedure is in our terms and conditions (Polish).

Refunds

If you withdraw within the statutory period, we refund the amounts due without undue delay and no later than 14 calendar days after receiving the withdrawal statement, taking into account, where applicable, the settlement of a properly started service described above.

In the case of a price reduction or withdrawal because digital content or a digital service does not conform to the contract, we refund the amounts due without undue delay and no later than 14 calendar days after receiving the consumer’s statement.

Refunds are made using the same payment method you used, unless you expressly agree to a different method that costs you nothing. We do not charge for refunds. Technical limitations of the payment provider do not limit your statutory rights.